Your Rights
Read our 269 Reviews
Open & Honest Mortgage Advisor in Nottingham
Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
If you have a complaint about your Adviser or the service you received please contact us.
Post: UK Moneyman Limited (Complaints), 410 Wincolmlee, Hull, HU2 0QL
Email: admin@ukmoneyman.com
Phone: 0333 412 2222 (9am-5pm, Monday to Friday)
If your complaint cannot be resolved straightaway we will:
- Acknowledge receipt in writing, confirming our understanding of your complaint, who will be handling it and giving you the opportunity to provide any further information or documents.
The Financial Ombudsman Service
If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of UK Moneyman’s final response letter.
The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
The FOS is also only able to consider certain categories of the complaint, for example, complaints about Buy to Let mortgages, which are not regulated by the Financial Conduct Authority will normally be outside the jurisdiction of the FOS.
In addition, the FOS might not be able to consider your complaint if:
- What you’re complaining about happened more than six years ago, and
- You’re complaining more than three years after you realised (or should have realised) that there was a problem.
If your complaint was made outside of these time limits, which is a matter for The Ombudsman to decide, The Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.
Further information on the services provided by the Financial Ombudsman Service can be found on their website: https://www.financial-ombudsman.org.uk or alternatively,
Post: The Financial Ombudsman Service, Exchange Tower, London. E14 9S
Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
4.94 Rating269 Reviews
Anonymous
Very helpful throughout the process of securing a mortgage. Happy to talk through different options and offered explanations when requested
1 week ago
Jacqueline
Matt Collinson and Chloe dealt with our mortgage application. Excellent service. Working late and weekends when time is of the essence.
1 month ago
Andrew
Fantastic service by Charlie and Lyndsey, very knowledgable and professional and helped my wife and I secure a great mortgage deal. We will definitely be using their services again in the future and I would highly recommend!
1 month ago
Grace
Dinah Harros and Anna Braithwaite were outstanding! No question was too silly, really informative and easy to get a hold of - thank you both so much for helping us get life insurance and a mortage for our first home.
2 months ago
Sean
Brilliant service, Ryan and Lyndsey have been fantastic and couldn’t do enough for us and always in touch. Finally we have our dream home! Thank you so much Lauren & Sean x
2 months ago
Anonymous
Absolutely outstanding service from everyone involved. Brilliant communication throughout and everything went through pain free. Already recommended to friends.
2 months ago
James
Excellent service from Wayne and the admin team. Can highly recommend
2 months ago
Nissa
Presented different options, clear advice. And obtained a fairly good deal for us. Would recommend
2 months ago
Robert
Absolutely brilliant service from Ryan and Jo. Would definitely use again and recommend. Fantastic
2 months ago
Patricia
Tom Dent was brilliant with advice and he was very professional in the way he handled the matter. He was very reassuring all the time making sure that I did not worry about anything and didn’t lose hope even when things looked like the outcome...
2 months ago
Laura
Wayne was lovely and I didn't feel rushed at all during the phone calls we had. No issues with the process at all. Would highly recommend
3 months ago
Sarah
This is 3rd time we have used moneyman and we will definitely be using them again in the future! Really helpful with the full remortgage process.
3 months ago
Sukhbir
I just can’t believe it even today, that we have our Mortgage offer it’s been extremely stressfully time but our brokers Tom Dent and Chloe Masters always reassured us that it will be fine, they were professional informative and very...
4 months ago
Parminder
Absolutely the best brokers! No job too big no hurdle too huge. Chloe masters and Tom dent helped us get our dream home. They showed the same compassion and empathy we were feeling to what was the most stressful time of our lives! We will be forever...
4 months ago
Douglas
Really good service, very informative and helpful throughout the whole process.
4 months ago
Sarah
Very helpful. Always ready at the end of the phone or email to help. Would use again and recommend to others. Made everything so easy, they did all the hard work for me. Thanks
4 months ago
Ross
Matt was really helpful and supportive through the remortgage process. Matt was flexible with appointment times and we got a great deal with his help.
5 months ago
Richard
Very professional eazy to talk to would recommend them in the future
5 months ago
Melissa
Helen was a real delight. Very polite, informative and helpful. 😊
5 months ago
Zoe
So from not having a clue where to start or who to call we found uk Moneyman who took away any stresses we had and helped us from day one to now where we just received our first ever mortgage, can’t thank Tom and Kayleigh enough, even sorted...
6 months ago
